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We appreciate you taking time to complete this important survey to help San Pedro Center improve customer satisfaction. Our ministry is to serve and provide a peaceful environment, resources and leadership for spiritual development, learning, and healing for all guests. Your participation in this survey is completely voluntary and will help us to better understand your needs in order to better serve you in the future.
Your answers will be kept confidential.
Basic Information
Organization Name
*
Booking Name
*
Start Date
*
(mm/dd/yyyy)
End Date
*
(mm/dd/yyyy)
Conference Room(s)
Check all that apply
Mary Mother of God Chapel
St. Augustine - 100
St. John the Apostle - 300
St. Thomas Aquinas - 500
St. Francis of Assisi
St. Anthony of Padua
Friary
Guest Services and Security
Was contracting the event with the Guest Services Manager effective and timely?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Did the Guest Services Manager follow up in a timely manner?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Was the Guest Services Manager proactive and knowledgeable?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Do you think the Guest Services Manager completely understood the needs of your event?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
How would you rate the support and attentiveness you received from our security team?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Check-In
Friendliness and hospitality of the front desk Administrative Assistant.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Group check-in experience.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Facilities
Tidiness and cleanliness of the conference room(s).
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Tidiness and cleanliness of the guest rooms and/or dorms.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Friendliness and hospitality of housekeeping staff.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
How would you rate your housekeeping service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Event
Was the event effectively executed by San Pedro staff?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Was the conference room(s) set up correctly and timely?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Was the proper room temperature maintained?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Was the conference room ready with all audio-visual needs requested?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Was our staff friendly and helpful in explaining how to use our audio-visual equipment?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Overall satisfaction with conference room and/or audio-visual system.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Food Service
Was food service available at the requested time?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Food presentation
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Overall food quality
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Were the food servers attentive and efficient?
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Overall satisfaction with the menu selection options.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Final Thoughts
Overall atmosphere and appearance of San Pedro Center.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Overall value for the price.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Overall experience and satisfaction at San Pedro.
Very satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Do you have any additional comments or feedback for us?
Would you recommend San Pedro Center to a friend?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any additional comments or feedback for us?
How likely would you book another event at San Pedro Center?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any additional comments or feedback for us?
Is there a staff member(s) you would like to recognize?
Yes, I would like to receive emails about upcoming programs and events