Upstate International's Website Survey - Form

We want your feedback. Tell us how we're doing!

The purpose of this survey is to collect data on specific topics or issues with Upstate International's new website of 2024. Our goal is to make our information easy to navigate and to provide you with reliable resources. Your feedback can help us fine tune areas within our website to ensure a smooth user experiance.

Thank you for taking the time to fill out our survey! Please note that no personal information will be shared.

Contact Information

Name

First Name

Last Name

Verify Email

Address

Address Line 1

Address Line 2

City

State/Province

ZIP/Postal Code

Country

1. Finding Information You Need

How easy was it to find the information you were looking for on our website?

Simple to navigate, found information easily.

Challenging at first, but eventually found information

Hard to navigate, couldn't find anything.

2. Completing Membership Registrations

How would you describe your experience with the membership registration process?

Straightforward, completed it without issues

Not too bad after a few tries

Confused, steps were unclear or hard to follow

Other

Please Specify

3. Registering for Language Classes

Could you tell us about your experience registering for language classes? (Check all that apply)

Class schedule was easy to find and accessible

Registration process was clear and easy

Finding info about Language Class was easy

Difficult to navigate page and hard to find info

Other

Please Specify

4. Utilizing the Website's Resource Section

Have you used the resources section of our website?

Yes

Please Specify

If so, how helpful did you find the resources available? Are there additional resources you would like us to include?

5. Managing your account information

If you have an account with us, how easy do you find it to manage your account information?

Easy to manage

Manageable, but could be better

Difficult to manage

Don't have an account

6. Website Performance

Did you experience any issues with the website's performance, such as slow loading times or unresponsive pages?

Great website performance with little to no issues

I have experience slow loading times and/or unresponsive pages

7. Customer Support

If you contacted Upstate International, how satisfied were you with the service received?

Satisfied - good service & received the help needed

Somewhat satisfied - good service, but didn't received the help needed

Neutral

Not satisfied - bad service, did not received the help needed, and/or no response on multiple occasions

Not Applicable

Comment Your Overall Experience

Overall, how satisfied are you with our website? What are the strengths, and what can be improved?

Thank you for Taking our Survey!