- Must be 18 years of age or older
- Must utilize excellent guest service skills to enhance the theatre experience and meet the needs of guests with a positive attitude
- Must be able to multi-task and be self-motivated
- Must be able to communicate clearly and congenially with staff, volunteers, and patrons
- Must be a mature, responsible, dependable individual who enjoys working in a fast-paced environment
- Must be willing to complete all required trainings/certifications
- Must have a flexible schedule and availability that includes nights, weekends, holidays, and special events
The House Manager supervises all volunteers for the evening, including concessions and ushers. The House Manager does a pre-show walkthrough of the lobby and seating area to verify that the theater and bathrooms are clean and presentable for the audience. The House Manager monitors during the show or movie to make sure that all house rules are being observed, particularly use of electronic devices and no photography or video/audio recording. The House Manager is responsible for ensuring excellent customer service from front-of-house staff and dealing with any disputes or problems that arise with patrons.
*House Managers will be required to complete Food Safety Manager Training and/or RAMP Owner/Manager Training (cost covered by Friends of the West Shore Theatre, Inc.)
Concessions volunteers’ duties include selling food and drinks, collecting money and tendering change, and selling or scanning tickets depending on the event. Prior to an event, they will make sure that the concessions area is clean and follow all sanitation procedures relating to local licensing regulations. After an event, volunteers may be asked to help clean the area and prep it for the next event. Concessions volunteers must be able to provide excellent guest service while working in a very fast-paced environment.
*Concessions volunteers may be required to complete an online RAMP Server Seller Training (cost covered by Friends of the West Shore Theatre, Inc.)
Ushers will take or scan tickets for certain events and are responsible for the seating and safety of patrons in the theater. They are also responsible for welcoming and assisting patrons and maintaining security, safety, and emergency awareness for events. After an event, ushers help maintain clean facilities in the house and lobby. Ushers must be aware of and comfortable enforcing house rules.
Event volunteers will assist at special events outside the theater or within the community. Tasks for event volunteers could include patron check in, setting up, tearing down, and/or running/managing information or product tables, distributing materials and information, and/or selling items.
Committees meet at least once a month to plan and organize events related to all aspects of the West Shore Theatre. Committees looking for volunteer members include:
- Events/Development – Identify potential sponsors/donors, assist in development materials, correspondence, mailings, and presentations
- Public Relations – Work on PR plan to market events and participate in special presentations